Shipping Policy

Order Processing

We aim to process and dispatch all orders within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

We currently ship throughout the United Kingdom.

Standard Delivery

• Free UK shipping on orders over £50

• Shipping charges for orders below £50 are calculated at checkout

• Orders are typically delivered within 1–3 business days after dispatch

Deliveries are fulfilled through trusted courier partners, including Royal Mail and Evri.

Subscription Orders

Subscription orders are processed and shipped according to the delivery schedule selected at checkout.

Free shipping applies to subscription orders only where the order value meets the free-shipping threshold in effect at the time of processing.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to factors outside our control, including courier disruptions, adverse weather conditions, or periods of high demand.

Delivery estimates are provided as guidance only and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

We cannot accept responsibility for delays, losses, or additional charges resulting from incorrect or incomplete shipping details.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us at [info@vitakatalyst.com] as soon as possible.

We will work with the courier to investigate the issue and determine an appropriate resolution.

International Shipping

We do not currently ship outside the United Kingdom.

Should international shipping become available in the future, any applicable customs duties, import taxes, or local charges will be the responsibility of the recipient unless otherwise stated.