Refund & Return Policy

General Policy

Due to the nature of our products as ingestible supplements, we are unable to accept returns of products that have been opened, used, or otherwise rendered unsuitable for resale.

If you experience any issue with your order, please contact us and we will do our best to help.

Subscription Orders

You can manage, pause, or cancel your subscription at any time through your online account portal.

To avoid being charged for an upcoming subscription renewal, please make any changes at least 24 hours before your scheduled renewal date.

Once a subscription order has been processed and dispatched, it cannot be cancelled.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [info@vitakatalyst.com].

Please include:

• Your order number

• A description of the issue

• Photographs where applicable

Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.